Questions, a bug, or something not working? Email us at support@tiptoe.baby. The founder reads every message personally.
How do I set up Tiptoe? Install Tiptoe on two phones. Choose “Baby station” on the phone that stays by the crib and “Parent phone” on the one you watch from. Then scan the QR code shown on the baby station with your parent phone, or enter the code manually, and approve the parent phone on the baby station.
My parent phone says “Camera not found on this phone”. Each phone keeps its own camera list. Pair this phone with the baby station to add it.
My parent phone says “Access removed”. The baby station no longer allows this phone. Pair again from the baby station to keep watching.
I don’t get cry or motion alerts. Make sure notifications are turned on for Tiptoe in your phone’s settings and in Settings → Alerts in the app.
The baby station runs out of battery. Keep the baby station connected to a charger. Below 20% battery and not charging, it streams at a lower quality so it lasts longer.
Is my video stored online? No. Nothing is stored online. Only phones you allow can watch, and you can remove them anytime.
How do I cancel my Tiptoe Pro subscription? Open Settings → Manage subscription in the app, or manage it in your Apple ID subscriptions on your iPhone.